The Gravity of Success

I had the chance this weekend at a very busy industry trade event to reconnect with many friends across our business. It was a huge success for our enterprise, certainly a new “high water mark” in our journey of dynamic growth and profitable expansion. It was at a small dinner last Saturday night that I had the chance to slow down and enjoy a wonderful dinner with a number of friends, deep industry veterans, where an interesting conversation emerged around the idea of managing success.


One of my tablemates shared that he had recently been at a conference where the chess champion Gary Kasparov was the featured speaker. He shared that Kasparov talked about his early success, winning his first world grand championship at the age of 22. When asked whether that was his toughest challenge, he quickly replied no. It was after a number of consecutive World Grand Championships that Kasparov was faced by a huge challenge that he described as “the gravity of success.” It is the reality that continued success is not inevitable, but has to be “re-earned” in each successive match, practice event, or work session. What made him successful in a past match would not be the key to his success in future matches. He is quoted as saying “winning creates an illusion that everything is fine ….. that after a victory we want to celebrate, not analyze.”


These comments from a chess champion made me reflect back on my own experience, and on my situation today. I have had the chance across my career to experience many businesses and brands that at one point seemed impenetrable and were ultimately found vulnerable. Now almost ten years ago, I was at dinner with executives from Blockbuster on the day that Netflix was launched. At dinner that night in Dallas, they laughed at the idea that anyone would go through the hassle of ordering DVD’s through the mail rather than visiting one of their more than 5000 convenient Blockbuster stores. To put it simply now ten years later, Netflix is now a major factor in the on-line entertainment landscape and the last Blockbuster store near my home was converted into a Smoothie shop years ago. Blockbuster had seen many months, quarters, and years of success, but somehow the “gravity of success” was too strong to enable Blockbuster to find success today.


While there are many examples across the landscape, (i.e. Woolworth, Kodak, Howard Johnson, Web Van, Pets.com, etc.), the conversation made me reflect on my immediate reality. Our business has had a great run, driving profitable growth quarter after quarter for a number of years now. We have built capabilities and competencies as we have grown, realizing that business processes and systems are required in order to support historic growth and enable future success. Now with all of that said, were we becoming complacent? Were we getting lost in our “illusion” that everything was fine? Was the “gravity of success” lurking around the corner?


While it is clear that no one is immune to the tug of that “gravity,” the dinner conversation prompted me to take action on an immediate moment of success. As I said we have just finished a very successful trade event for our company, clearly exceeding past experiences and even our high expectations. Regardless of that reality, the dinner conversation prompted me to call for a “debrief conference call” this week, so we could review the experience in detail and while we will celebrate the “wins,” we will work hard to uncover and identify the opportunity areas form the past week. Kasparov said, “question the status quo at all times, especially when things are going well.” It is with that advice that I am taking action this week; I am appreciative that an innocent and pleasant dinner conversation has led to my awareness of, and respect for, “the gravity of success!”