Why Leaders Should Be Great Hosts

Building Teams Through Welcoming, Respectful, and Attentive Leadership

Leaders Need to Be Great “Hosts”

In today’s world, where bombastic, authoritarian leadership styles often dominate, it’s easy to overlook the power of a more human-centered approach. I’m not referring to social graces or the frequency of events leaders might “host.” Instead, I want to explore a leadership model that has proven effective time and again—one that inspires teams, boosts engagement, and drives performance by focusing on the art of hosting.

Think back to times when you were truly well hosted—dinners, parties, weekend gatherings, or even extended visits. What made those hosts stand out? Certain traits consistently emerged, and I believe these are foundational habits every leader should cultivate.

Welcoming: behaving in a polite or friendly way to a guest or new arrival.

Respectful: feeling or showing deference and respect.

Attentive: paying close attention to something.

These three traits work together to create an environment centered on the “guest”—in this case, your team members. Let’s dive deeper into each trait.

Welcoming: Actions Speak Louder Than Intent

Welcoming leadership is about consistent behavior, not just good intentions. Too often, leaders fail to treat their teams as “welcomed guests” in the enterprise. Yet, this mindset can transform the workplace. A welcoming leader acts with kindness and openness, making every team member feel valued and included. It’s rare, but it’s a powerful way to build trust and belonging.

Respectful: Leadership Is a Privilege, Not a Right

Showing deference and respect is not commonplace in today’s corporate or political landscape. Many leaders mistakenly believe their position entitles them to authority, but reality—and recent trends—prove otherwise. CEO turnover hit a record high in 2025, with 234 departures across tracked global indices, a 16% increase from 2024 and 21% above the eight-year average. Even top-performing firms saw increased turnover, driven by strategic realignment and shareholder pressure. The average tenure dropped to just 7.1 years.

Leaders must remain humble and appreciative—leadership is an honor and a privilege, not a right to be abused.

Attentive: Stay Tuned In to Your Team

Attentiveness means actively listening and observing your team’s needs. Leading through Covid taught me the importance of monitoring the health, well-being, and readiness of my company and direct reports. The challenges were immense, but by staying focused and attentive, we navigated a difficult period with surprising effectiveness.

A Story That Illustrates Host Leadership

Let me share a personal story that brings this concept to life. Over 20 years ago, I worked for a senior executive who had been a Marine lieutenant. At a large team meeting, as lunch was served, I watched him check the buffet lines, ensure there were enough plates and utensils, and personally ask staff to add more cookies to the coffee station. He waited until nearly everyone else had eaten before grabbing his own plate. Later, he explained this practice: in the Marines, he always made sure his platoon was fed and ready before serving himself; every day, every meal, every occasion!  As the leader, his job was to care for the group first.

Conclusion: Build Leadership Habits That Host

Leadership, at its best, is about cultivating habits and actions that make your team feel genuinely hosted—welcomed, respected, and attentively cared for. Find ways in your daily work to embody these traits. When you do, you’ll foster engagement, loyalty, and performance that goes beyond the ordinary.

 

The Four Freedoms: Leadership in Times of Crisis

 

Standing Up for Fundamental Freedoms

We as leaders must take a stand—there are “four freedoms” that we need to advocate for and activate in our communities today.

Reflecting on Leadership and Responsibility

For more than 16 years and in over 300 essays, my focus has been to share lessons of leadership and life. stories, insights and experiences intended to provoke thoughtful ideas and approaches, primarily within a business and professional context. As political divisions in our country have deepened, I have tried to avoid fueling partisan conflict, instead seeking a voice that can resonate with a broad audience and offer lessons that are helpful and productive across the political spectrum. On rare occasions, such as the day after the insurrection at the Capitol on January 6, 2021 (https://fylegacy.blogspot.com/2021/01/a-message-at-troubled-moment-in-our.html), I have addressed specific civic and political events directly. Today, I am compelled to do so again, deeply angered and appalled by the recent murders of Renée Good and Alex Pretti in Minneapolis.

The Impact and Obligation of Leadership

I have always emphasized that leadership is difficult, important, and deeply consequential. Leaders shape organizations, industries, and entire communities. At this moment, certain leaders in our Federal Government are taking actions that threaten and destroy these constituencies, endangering citizens and communities. Compounding this, propaganda from the same federal offices spreads falsehoods about events in Minneapolis, contradicting clear video and eyewitness evidence, and misrepresenting the victims’ backgrounds and character. Power does not grant truth—just because a leader claims something, it does not make it so.

Business Leaders Call for Change

Over the past weekend, the Minnesota Chamber of Commerce released an open letter signed by more than 60 CEO's in Minnesota - including 3M, Target, Best Buy, and United Healthcare - stating that  "we are calling for an immediate deescalation of tensions and for state, local and federal officials to work together to find real solutions.”(https://www.mnchamber.com/blog/open-letter-more-60-ceos-minnesota-based-companies) I stand with these leaders, and I urge others to recognize the gravity of this situation and “stand up” as well.

Finding Inspiration in History: The Four Freedoms

In the midst of the current crisis unfolding across our country, and most acutely in Minnesota, I look back to our shared history for inspiration. Franklin Delano Roosevelt, a federal leader during a time of immense challenge, delivered his famous “State of the Union” speech to Congress on January 6, 1941—a date coincidentally echoed in our own troubled times. Roosevelt’s speech, delivered as the world was engulfed in war, concluded with his vision that the world should be “founded upon four essential human freedoms.” (https://www.archives.gov/milestone-documents/president-franklin-roosevelts-annual-message-to-congress#page-header)

• The first is freedom of speech and expression—everywhere in the world.
• The second is freedom of every person to worship God in his own way—everywhere in the world.
• The third is freedom from want—which, translated into world terms, means economic understandings which will secure to every nation a healthy peacetime life for its inhabitants—everywhere in the world.
• The fourth is freedom from fear—which, translated into world terms, means a world-wide reduction of armaments so thorough that no nation will be in a position to commit an act of physical aggression against any neighbor—anywhere in the world.

Applying the Four Freedoms Today

While Roosevelt’s message was delivered at a time of global war and focused on combating fascist, autocratic regimes, I believe that, as leaders today, it is our duty to bring these four ideals to life in our own communities.

• We live at a time when individuals here at home, in our communities, do not have the freedom of speech and expression guaranteed by the First Amendment of our Constitution.
• We live at a time when individuals, communities, and congregations here at home do not have the freedom and support to worship God in their own way.
• We live at a time when “Freedom from Want” and the ability to live a healthy, peaceful life seems like an unfulfilled promise, even in the world’s wealthiest country.
• We live at a time when “Freedom from Fear” feels like a distant ideal, for citizens, immigrants, and refugees alike.

A Call to Action for Leaders

There is much work to be done to make these “Four Freedoms” a reality in our communities in 2026. As leaders, I encourage each of us to stand up, speak out, and let our voices and actions be seen and heard by our teams. Stand together with the 60+ CEOs in Minnesota and with leaders across the nation who are calling for an end to violence and the restoration of our constitutional freedoms.

Postscript: Supporting the Minneapolis/St. Paul Community

I am fortunate to have close friends who call Minneapolis/St. Paul home. Over the weekend, I reached out to share my concern, anguish, and support, and asked how I could help from afar. One of my closest friends suggested donating to Neighborhood House St. Paul, an organization that has been helping immigrants and refugees in St. Paul for 128 years. I have made a donation and am sharing the link to their website so readers of this essay can help as well. (https://neighborhoodhousemn.org)

Executional Excellence Never Goes Out of Style

Reflections on Why Execution Still Matters Today

 

The idea that “execution matters” has been foundational throughout my decades-long career and, if anything, is more important today than ever. When I started my business journey over 40 years ago, my first role was as a Marketing Assistant for Kimberly-Clark. My assignment? Sales training and managing my own “sales district” of grocery and drug stores carrying K-C’s brands. Every day, I’d visit 6-7 stores along my key routes. In those pre-digital days—before cell phones, personal computers, or the Internet—I would carefully jot down notes from each store visit, then complete an “After Action Report” (the famous “AAR”) after every stop. By Friday afternoons, I’d pull together my weekly expense report and compile a “weekly sales review”—a summary of all my AARs. I’d pop everything into a mailing envelope and send it off to my local district sales manager. This process and discipline were repeated daily, weekly, monthly—always with a laser focus on what was happening “in-store,” at the point of demand, and on what I could do to improve that reality. A recent stop at a local grocery store brought these early lessons flooding back to me.

Just last month, between Christmas and New Year’s, my daughter Marie and I were traveling in North Georgia and made a quick stop at an Ingle’s Grocery Store in Jasper to grab a coffee at Starbucks. The photos above are from that store visit, and I was blown away by how immaculately the end-aisle displays were set and stocked. Looking down the aisles, I noticed it wasn’t just the displays—the entire store was fully stocked and well merchandised. Keep in mind, this was during one of the busiest shopping periods of the year. To see a grocery store in such top shape was no small feat. It was a clear reminder that the team at Ingle’s—or maybe just that store—was committed to execution at the point of demand, and that it takes real work and discipline to maintain such standards.

Unfortunately, I often see great strategies, innovative ideas, and strong brand or product plans fall short of their potential. Why? Because that “last mile” (or, sometimes, the last few feet or even inches) is either overlooked or assumed. Even the best ideas don’t mean much if customers can’t find them in-store or online when they’re ready to buy.

This truth has been reinforced for me several times in just the past few days. A good friend recently launched a fantastic new product, meant to be featured with four facings in a specific location in every local grocery store in Atlanta. I visited four of those stores, expecting to see 16 facings in total, but instead found only one facing in just one store—far off the target! I snapped photos and texted my notes from each store visit, channeling my old “AAR” habit. While my friend was understandably frustrated, he appreciated the honest feedback and jumped in to fix the executional gap. Execution at the point of demand truly matters!

In another example this week, a CEO I work closely with shared that he spends every Thursday “walking stores” in person—wherever he happens to be. It’s his weekly discipline to step away from the computer and Zoom calls to physically see how his products are displayed, assess competitive activity, and observe retailer dynamics. This personal commitment not only helps him stay connected to the in-store reality but also sets a powerful example for the entire company: execution matters, and what happens in-store is a top priority.

Whatever your industry or role, I encourage you to pause and reflect on how you’re executing at the point of demand. Are you and your team taking the right actions to drive executional excellence—every day, every set, every store?

 

 

The dawn of Christmas day

 

Over the years I have shared many pictures on this blog of sunrises on Christmas morning... and I continue that tradition today.  Pictured above is a beautiful sunrise here in the North Georgia mountains on an unseasonably warm Christmas morning ... a day full of family, love, memories and stories.  This year, more than many in the past, Christmas is also filled with a heavy heart at the recent passing of my sister Alice... I shared her obituary in the previous essay that I posted.

Regardless of ( or maybe in some way fueled by) this loss, I am once again struck by the possibilities and "new beginnings" that come with each and every dawn.  In a time where so may around the world, in our country, in our communities and maybe in our families are pessimistic on the state of  the world, and society as a whole, we need to be reminded and strengthened that with each dawn... with each sunrise... we have the ability (and possibly the responsibility) to work together to make this day ahead a bit better that the yesterdays behind us.

I wish all the readers a very happy holiday season, and a Merry Christmas; my hope is that we can see the sunrises ahead as an encouragement to the work that is needed to help our world, our countries, communities and families to find a path forward filled with a bit more light, hope, peace and justice for all!

In Memory of my sister, Alice Levisay

 

Alice Marie Levisay Obituary

Celebrating a Life of Compassion, Leadership, and Global Impact

With broken hearts, we share with you the passing of a beloved wife, mother, sister and aunt. On December 14, 2025 Alice Marie Levisay, 60, passed away in her home on Bainbridge Island, Washington due to cancer. She died peacefully, in the company of her devoted family. Born on July 14, 1965, in Berea, Ohio, Alice was the cherished daughter of Dale and Arline Levisay, by whom she is predeceased. She is survived by her husband of 33 years, Jan Willem Rosenboom, her daughter, Johanna (Hanna) Rosenboom, her son-in-law Dillon, and her loving brothers, Mark and Bill.

Raised in Murrysville, Pennsylvania, Alice excelled academically, graduating as Valedictorian from Franklin Regional High School. She continued her studies at Rice University, earning her Bachelor’s Degree in Biology. She was then awarded the prestigious Watson Fellowship, which she used to study traditional healthcare delivery systems in India, China, Egypt and Kenya. This experience was professionally as well as personally formative; she first met Jan Willem during her stay in Nairobi.

Following this fellowship, Alice began her early career in Sierra Leone, West-Africa. She worked on Lassa Fever Research and AIDS education efforts with the CDC. She found her calling to improve health care in underserved communities around the world, and continued her education at Johns Hopkins University, where she pursued a master’s degree in public health. Now married, Alice and Jan Willem moved to Cambodia in the early 90’s where Alice worked with the International Rescue Committee (IRC) and the World Health Organization (WHO), in roles focusing on rebuilding and strengthening the nation's health systems. Two years following Hanna’s birth in 1998, Alice’s commitment to improving health systems led the family to Dhaka, Bangladesh, where she worked as the health specialist for HLSP Asia focusing on health sector reform and aid effectiveness. From Bangladesh Alice returned to Cambodia for the United Nations Population Fund (UNFPA), where she would rise to the position of Country Representative. In 2010, Alice and family moved to the US, where Alice joined PATH in Seattle. A few years later she transitioned to working as an independent consultant so she could spend more time with Hanna and focus on her role as a community member. 

Alice loved her life on the island, volunteering for the salmon monitoring program, singing in various choirs and developing a community of friends. The family home welcomed guests from around the world, sharing the beauty of the Puget Sound and the Pacific Northwest. Having to give up singing, first during COVID, and later when the cancer she had been living with (and trying to subdue) since 2020 reached her lungs, was a huge disappointment to her. In her final professional role, Alice served at the Gates Foundation, leading efforts with the Global Health Agencies and Funds (GHAF) strategy, joining a team she deeply enjoyed working with.

Alice’s remarkable journey touched communities across the globe—from Vanuatu, Lao PDR and Tonga, to India, Bangladesh, Sierra Leone, Cambodia, and Bainbridge Island, among many others. Her legacy is defined by her intelligence, strength of character, unwavering willpower, and infectious laugh. Though her life was cut short by illness, the impact she made and the memories she created will be treasured by all who had the privilege to know her. Alice’s absence will be deeply felt, but her spirit will live on in the lives she changed and the love she shared.

A celebration of Alice’s life will be held later in January (and will be accessible remotely).

Jan Willem and Hanna would like to thank the medical teams at Virginia Mason Hospital in Seattle, and the nurses, social worker, nursing aids and others at Multicare Hospice, who cared for Alice with expertise, kindness and compassion.

In lieu of flowers, contributions can be made to USA for UNFPA, providing care to women and girls in underserved communities, or Helpline House, providing food assistance and social services to those in need on Bainbridge Island.

The Rains of 2010: Leading Through Times of Crisis

 

Lessons in Leadership from an Unprecedented Challenge in Kern County

Fifteen years ago this week, Kern County, California—home to Bakersfield and the southern Central Valley—was hit by torrential downpours that redefined local history. In a single “long weekend,” the region received nearly a year’s worth of rain, shattering records that had stood for 135 years. Typically, Kern County averages around six inches of rain annually, with just one inch expected each December. But in December 2010, the skies unleashed over 5.8 inches—an astonishing 600% above the normal monthly average. What unfolded was more than a meteorological anomaly; it was a local crisis that soon became very personal for me.

In 2009, I joined Bolthouse Farms as Chief Customer Officer—a newcomer to the world of carrot farming and its expanding line of juices, smoothies, and healthy salad dressings. Our farming operation was massive, harvesting nearly three million pounds of carrots every day. The busiest stretch of the year ran from Halloween to Super Bowl, known in our circles as “N/D/J”—the crucial November, December, January window when holiday shoppers depended on fresh carrots. The industry itself was tightly consolidated, with just two major growers—both based in Bakersfield—supplying most of the market.

As the rains began, I found myself leading a sales meeting in a Chicago hotel, far from the unfolding disaster. News of the crisis reached us not through weather reports, but through frantic calls from customers desperate for their Christmas carrot shipments. Realizing the severity, I cut the meeting short and headed back to a waterlogged Bakersfield.

Throughout my 25-plus-year career—including nearly 18 years at The Coca-Cola Company—I had never faced a threat this existential. Entering the administrative building on Brundage Lane, I understood that I was now a C-level executive in the midst of a full-blown emergency. Our harvesting operations ground to a halt; the flooded fields were impassable for our massive carrot harvesters (pictured above.) With our “fresh harvest” model, carrots picked each morning shipped out that same day, leaving little warehouse inventory. After a couple days of relentless rain, the supply chain dried up—no carrots for us, our competitors, nor our customers.

The situation outside the plant underscored the gravity. Semi-trucks lined up behind our facility—more than 250 at one point, far exceeding the usual numbers—each waiting to collect carrot orders for retailers across North America. The drivers, anxious to get home for Christmas, grew increasingly frustrated. To ease tensions, our team fired up BBQ grills and served steaks, narrowly averting mutiny. Still, the warehouse doors stayed locked.

Eventually, the rain subsided. One evening, our head of agriculture, Derek, burst into the office, mud-caked but grinning—he’d located a field dry enough to begin harvesting. That moment remains vivid: despite ruined holiday orders and financial setbacks, we found a path forward. Yes the month's financials were destroyed, the quarter and the year a mess.... but we were back harvesting, planting and serving our customers... we were back in business!  By continuing to address the problem at hand, we survived to fight another day.

Reflecting on this ordeal fifteen years later, I recognize it as just one of several “existential close calls” during my tenure at Bolthouse Farms—the most dramatic being the onset of the Covid pandemic in March 2020.  While each of these "crisis moments" had their own unique qualities,  in every crisis, my team and I relied on three guiding principles:

·      Run to the Problem: Face challenges head on, rather than avoiding them.

·      Work the Problem at Hand: Focus on actionable solutions, not distractions.

·      Prepare Yourself to Work Your Way Out: Stay ready and strengthen yourself for the path forward.

These principles, though simple, proved vital in navigating times of disruption and crisis. The rains of 2010—and later, a global pandemic ( and other challenging dramatic moments)—were beyond our control. Yet, by staying focused and resilient, we found our way to “drier fields.” Crises will come, there is no way to avoid them, but when they do try hard to remember these lessons: run to the problem, work it, and prepare to work your way out. That’s how you weather the storms and emerge stronger.

postscript: I want to say a massive thank you to those readers who were part of that "wild ride," navigating the described above deluge 15 years ago.  Many of you have stayed not only in the Ag world, but in the "carrot game" and I deeply appreciate your commitment, focus, and perseverance through hard times in the past and your readiness to face the unknown challenges/crises ahead!

 

 

 

Slow is smooth… and smooth is fast!

It’s not often I reference a television character in my writing, but today I’ll make an exception for Phil Dunphy from “Modern Family.” In one hilarious scene, Phil rallies his family for a fire drill and uses the phrase “slow is smooth… and smooth is fast” to encourage a calm but swift exit from the house. That moment has stuck with me, and I’ve even repeated it to my own family in similar situations. 

Today, I want to explore how this idea can help leaders and teams focus not only on what they do (their deliverables and results) but also on how they do it (the processes that drive those outcomes).

Recently, as executive chair of a thriving private company’s board, I led a quarterly board meeting. The session was productive and hit all our critical objectives. Despite the meeting’s seemingly deliberate pace, we wrapped up 20 minutes and ahead of schedule. Once again, Phil’s motto echoed in my mind—“slow is smooth… and smooth is fast!” Embedded in this saying are two essential principles worth remembering.

Slow is smooth…

By establishing clear, methodical, and repeatable routines for your work, your organization, and your team, you set the stage for reliable performance. Such consistency minimizes errors, reduces unnecessary rework, and limits variability—especially important in today’s competitive, complex environments. As a leader, it’s crucial to create and uphold these disciplined processes and to demonstrate them through your own actions.

Smooth is fast…

It’s easy to envision how streamlined, well-honed business processes can lead to faster achievement of goals. As illustrated in our recent board meeting, executing a process smoothly and methodically enabled us to complete our work more efficiently, finishing over 10% earlier than expected.

My advice to readers is to review your core business processes, or start building them if needed, and continually refine them to be more systematic and repeatable. When your words and actions align in supporting these disciplined approaches, and when leaders model these behaviors personally, you’ll see better outcomes for your teams and organizations.