Over the past 20 years of my business career, I have had the chance to lead a wide variety of teams. Ranging from my first experience of leading a small brand team when I was brand manager of Breyers Ice cream at Kraft Foods (thank you Chis, Alan and Marcello for putting up with such a novice boss) to my latest role where I had the privilege of leading a large, highly performing, sales organization at The Coca-Cola Company. Regardless of size or structure, I learned that leadership is an art, and very different from management. I learned that you "manage" projects/timetables/initiatives/ etc but that you "lead" people. While this delineation seems simple, it is also vital! I have often seen leaders attempt to "manage" their teams in the same way they "manage" their projects, usually with very little success.
Through the course of my career, and through a great deal of trial and error, I started experiencing that my "leadership" actions seemed to be centering on three areas of my team's "beings". Now I don't mean anything metaphysical by this, but I do mean that my actions seemed to be focused on three areas or "impact points" of my teams.
1.) their minds
2.) their hearts
3.) their hands and feet.
what follows is a review of this idea that I wrote a few years ago and recently edited. Take a look and let me know what you think!
Thee Impact Points